1. Introduction

Welcome to Ryvet. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect and process the following types of information:

• Account Information: Name, email address, company name, and password when you create an account
• Usage Data: Information about how you use our service, including conversations, flows created, and analytics
• Lead Data: Information collected through chat forms on behalf of our customers
• Technical Data: IP address, browser type, device information, and cookies
• Payment Information: Billing address and payment card details (processed securely by our payment processor)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our service
• To process your transactions and manage your account
• To send you important updates and notifications
• To improve our service and develop new features
• To provide customer support
• To detect and prevent fraud and abuse
• To comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted at rest and in transit using industry-standard encryption (AES-256-GCM). We are SOC 2 Type II certified and maintain strict security protocols.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal data within 30 days.

6. Your Rights

Under data protection laws, you have rights including:

• Right to Access: You can request a copy of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Data Portability: You can request transfer of your data
• Right to Object: You can object to processing of your data
• Right to Withdraw Consent: You can withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our service is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: privacy@chatforms.io
• Address: 123 Innovation Drive, San Francisco, CA 94105