Solutions · Hospitality & Events
Conversational AI Forms for Restaurants, Venues & Event Businesses
Hospitality enquiries are deceptively complex. A 'do you have availability for a 50-person function in November?' question hides a dozen sub-questions — date flexibility, set-up time, dietary mix, beverage package, AV needs, deposit terms. Static forms either ask all of them at once (and scare the enquirer off) or ask none (and start a 4-email back-and-forth). Ryvet asks them naturally, in the order they actually matter.
Why hospitality enquiries leak before they're booked
The standard hospitality form is built for the venue's convenience, not the enquirer's. A wedding couple is researching 8 venues at once — the one that asks them to fill in a 20-field form with full guest list, dietary breakdown, and beverage package selection on the first touch loses to the one that says 'tell us the date and headcount, we'll be in touch with availability'.
Functions and corporate events are time-sensitive. A PA booking a Christmas party in October needs a fast yes-or-no on the date — not a brochure download and a phone-tag loop. Restaurants taking large group bookings have similar friction: the form asks for everything, the diner just wants to know if there's a table for 12 on Saturday at 7pm.
Caterers face the worst of both worlds — every enquiry is bespoke, but most can't be quoted without 4-5 follow-up questions. The all-fields-at-once form scares off casual enquirers; the minimal form forces an email tennis match before you have enough info to send a quote.
How Ryvet works for hospitality & events
Confirm availability before asking for everything else
The chat starts with the date and headcount — the two questions that matter most — and only goes deeper if the date is feasible. If you're booked out that weekend, the chat says so immediately and offers alternatives.
Match enquirers to the right package
For wedding venues: ceremony only, ceremony + reception, full-day package. For caterers: drop-off, served, full-service. The chat asks the right discriminating questions and matches the enquirer to the package that fits — without sending them through your whole brochure.
Capture dietary, AV, and access needs upfront
The bespoke details (vegan headcount, allergen warnings, AV setup, parking, accessibility) get captured in the first conversation, so your event coordinator quotes accurately on the first reply — not after three emails.
Take a deposit or hold inside the chat
For tentative bookings, Ryvet can collect a deposit via Stripe or push the enquiry into a "hold" status in your event-management system, so the date doesn't get sold to someone else while the contract is being drafted.
In practice
An engaged couple lands on a wedding venue's site at 10:30pm on a Sunday. Ryvet asks the date (Saturday Oct 18, 2026), confirms availability (yes), asks the rough guest count (110), preferred style (garden ceremony, indoor reception), and package interest (full day with catering). The chat sends the pricing brochure to their email, offers a venue tour for the following Saturday, and books the tour into the events coordinator's calendar. By the time the coordinator opens her laptop on Monday, she has a fully qualified couple booked for an in-person tour — not three more emails to triage.
Templates for Hospitality & Events
Ready-made conversation flows you can use as a starting point.
Restaurant Reservation
Take table reservations with party size, date, and dietary preferences.
Wedding Venue Inquiry
Qualify wedding leads by date, guest count, and package preference.
Catering Event Quote
Capture event type, headcount, and dietary needs for accurate catering quotes.
Event Feedback Survey
Gather attendee feedback after events, conferences, or workshops.
FAQs for Hospitality & Events businesses
Can Ryvet integrate with my booking platform (OpenTable, ResDiary, Tripleseat, EventTemple)?
Yes — via Zapier or direct integration. OpenTable, ResDiary, SevenRooms, Tripleseat, EventTemple, and most hospitality CRMs can receive new bookings or enquiries from Ryvet. Calendar sync ensures the chat only offers slots that are actually available.
Can the chat take a deposit?
Yes — Ryvet integrates with Stripe so the chat can collect a holding deposit at the end of the conversation. For most venues, the workflow is: the chat captures the enquiry, your coordinator confirms by email with a contract, and the deposit is collected on signing. For walk-up Christmas-party-style bookings, deposit-in-chat works well.
How do you handle multi-language enquiries (Mandarin, Cantonese, Vietnamese)?
Ryvet uses GPT-4o-mini, which handles all major languages natively. If a Mandarin-speaking client opens the chat in Mandarin, it responds in Mandarin and translates the captured details into English (or both) for your coordinator. Useful for Sydney/Melbourne wedding venues with high non-English-speaking client bases.
Can it handle group restaurant bookings differently from couples?
Yes. The chat can branch on headcount: 1-4 covers go straight into your standard reservation flow; 5+ trigger the function-enquiry flow with extra questions about set menu, beverage package, dietary mix, and a coordinator follow-up. One form, two completely different journeys based on the answer to the first question.
Hospitality and events run on quick, well-informed responses. Ryvet handles both: confirms availability instantly, captures the bespoke details your coordinator needs, and books venue tours or holds the date — all before your team has read the first email. Drop your venue's URL into the preview tool to see how it would work for you.
See Ryvet on your hospitality & events site
Drop your URL — we'll auto-generate a chat version of your existing form in under a minute. Free, no signup.