Solutions · Trades
Conversational AI Forms for Trades & Service Businesses
If you run a trades business, your contact form is doing two jobs at once: capturing routine quote requests and triaging emergencies. The standard 'Name, Email, Phone, Message' form is terrible at both. Ryvet's conversational AI replaces it with a chat that asks the right follow-up questions for the job type — and routes the urgent ones to your phone before the customer calls a competitor.
Why a static contact form is costing you trade work
Most trade enquiries arrive when something is going wrong: a hot water unit has died, a circuit has tripped, a roof is leaking in the middle of a storm. The customer is stressed, on their phone, and looking for the first business that responds. A 9-field form asking for their full name, postal address, preferred contact method, and a 200-character description of the issue is friction at exactly the wrong moment — and most of them bounce to the next Google result.
The leads that do submit are usually too thin to act on. 'My toilet is broken' tells your office manager nothing about whether to send a half-day plumber or refer it on. They have to call back, ask the same five qualifying questions every trade job needs (urgency, location, access, scope, photos), and by the time the truck is dispatched the customer has already booked someone else.
After hours is worse. The form sends an email that nobody sees until 7am, by which point the customer has either fixed it themselves or paid a 24/7 competitor double the rate.
How Ryvet works for trades
Triage emergencies in the first message
The chat asks "How urgent is this?" up front. If the answer is "Emergency", the lead skips the queue and pings your on-call mobile immediately. Routine quote requests go to the office inbox.
Qualify the job before the truck moves
Service type, urgency, address, access, scope, photos — Ryvet asks the same five things you'd ask on a call, in the order that makes sense for the trade. Your dispatch sees a complete brief, not a one-line message.
Capture the address as a real address
Phone numbers and addresses get validated in the chat, so leads don't arrive with "0414XXX" or a misspelled suburb. Postcode-based routing sends jobs to the right tech automatically.
Acknowledge after-hours leads instantly
Even if you're asleep, the chat tells the customer "Got it — we'll be in touch by 8am" with a real timestamp. That alone retains 30-40% of leads that would otherwise bounce to a 24/7 competitor.
In practice
A homeowner messages at 11:42pm: pipe burst under the kitchen sink. Ryvet asks the urgency, captures the address with a Google-validated postcode, asks if water has been turned off (no), tells them to find the main shutoff at the front of the house, and dispatches the job to your on-call plumber's phone with a structured brief — all before they've had time to open a second tab.
Templates for Trades
Ready-made conversation flows you can use as a starting point.
Plumber Service Request
Collect service details, urgency, and contact info for plumbing jobs.
Electrician Quote Request
Qualify electrical jobs and collect customer details for fast quoting.
Roofing Quote Request
Capture roof job details, urgency, and access info for fast accurate quotes.
HVAC Service Request
Diagnose the issue, capture system details, and dispatch the right technician.
Locksmith Emergency Service
Triage lockouts vs scheduled work and route emergencies to the closest tech.
Pest Control Service
Identify the pest, urgency, and property type so the right tech is dispatched.
Home Cleaning Booking
Book regular or one-off house cleans with size, frequency, and access details.
Landscape Design Quote
Qualify garden design jobs, capture property size and budget, route to the right designer.
Moving Company Quote
Quote local and interstate moves by capturing volume, distance, and date.
Solar Installation Quote
Pre-qualify solar leads by roof type, energy bill, and timeline.
Car Service Booking
Book vehicle servicing with make, model, and service type selection.
FAQs for Trades businesses
Can Ryvet integrate with my job management software (ServiceM8, AroFlo, Tradify)?
Yes — via Zapier or our API, leads can flow directly into ServiceM8, AroFlo, Tradify, simPRO, Fergus, or any system with a Zapier trigger. Most trades teams pipe qualified jobs straight into their dispatch board.
Can the chat collect photos of the issue?
File and image upload inside the chat is on the roadmap. Today, the chat can ask the customer to text or email photos to a specific number/address it provides — which keeps the conversation flowing without depending on browser file pickers that often fail on mobile.
How does Ryvet handle after-hours emergency routing?
You set the on-call number per day or per shift. When the chat detects an emergency outside business hours, it sends the lead to that number and acknowledges the customer immediately with the expected response time. Routine enquiries go to your normal inbox to handle in the morning.
Will it work on my Wix / WordPress / Squarespace site?
Yes. Ryvet is a single script tag — paste it into any site. WordPress users can install our plugin instead, and Squarespace/Wix support custom code embed in their built-in widgets.
Trade jobs are won and lost in the first 5 minutes after the customer hits Submit. Ryvet shrinks that 5 minutes to 30 seconds, qualifies the job in the chat, and gets emergencies onto your phone before the customer thinks about calling the next business on Google. Drop your URL into the preview tool — we'll show you what your existing contact form looks like as a Ryvet conversation in under a minute.
See Ryvet on your trades site
Drop your URL — we'll auto-generate a chat version of your existing form in under a minute. Free, no signup.